Last Updated: September 2026

At HaroonTrader, we aim to provide quality laptops and technology products and ensure a reliable shopping experience for our customers. Please read this Refund Policy carefully before making a purchase.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been shipped or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

2. Damaged Products

If your product arrives damaged, please contact us as soon as possible after delivery.

Customers may be required to provide:

• Order number
• Photographs or video of the damaged package/product
• Details describing the issue

Our team will review the claim and determine the appropriate resolution.

3. Defective Products

If a product has a manufacturing defect or develops an issue covered by its applicable warranty, please contact HaroonTrader with your order details and information about the problem.

Depending on the product and circumstances, the available resolution may include repair, replacement, or another appropriate solution.

4. Wrong Product Delivered

If you receive a product that is different from the product you ordered, please contact us immediately.

After verification, we may arrange an appropriate replacement or resolution.

5. Change of Mind

Returns due solely to a change of mind may not be accepted, particularly for opened, used, activated, or configured electronic products.

Any return request is subject to product condition and our approval.

6. Product Condition for Returns

Where a return is approved, the product should generally be returned:

• In its original condition
• With original packaging
• With included accessories
• With manuals and documentation where applicable
• Without physical damage caused by the customer

Products showing signs of misuse, accidental damage, unauthorized modification, or tampering may not qualify for a refund or replacement.

7. Refund Processing

Once an approved return has been received and inspected, we will inform you about the status of your refund.

Approved refunds will generally be processed through the applicable original payment method, where possible.

The time required for the refund to appear may depend on the payment provider or bank.

8. Non-Refundable Situations

A refund or replacement may not be available when:

• The product has been damaged through misuse
• The product has been physically altered or modified
• The issue is caused by accidental damage
• Required accessories or components are missing
• The product has been used in a manner inconsistent with its intended purpose
• The return request does not meet the applicable return conditions

9. Warranty

Some products may include a manufacturer or seller warranty. Warranty coverage, duration, and conditions may vary depending on the product.

Customers should refer to the warranty information provided with the product or contact us for assistance.

10. Return Shipping

Where a return is approved, responsibility for return shipping may depend on the reason for the return and the circumstances of the case.

We will provide further instructions when a return is approved.

11. Contact Us

For refund, return, replacement, or warranty-related questions, please contact us:

Email: info@haroontrader.com
Location: Karachi, Pakistan